Thread: Is these right
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Old 15-09-2005, 17:26   #6
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: Is these right
Tell them the existing one is available to take away and for them to refurbish and repair and that it is wear and tear from 5 years use that has resulted in the need for replacement.

Otherwise use the responsetek thingy on here (or use that also) that should highlight this issue to mgmt, after all a selling point of NTL is that they cover the maintainance of your STB, now being as the STB functionality is seriously impaired without a remote control you would naturally assume that the maintainance would include maintainance of the Remote.
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