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Originally Posted by Chris W
perhaps the fact that i used to work in tech support gives me some idea of what goes on? 99% of calls are must have notes left. Staff are monitored and if it is less than this you face action plans and disciplinary action, oh and before you try and play the India card (again...) the same applies in BOTH ntl tech support centres.
If a first line tech cannot resolve a problem then they contact a second line tech, who would know what cogent is, and could do a traceroute. Either way your argument is flawed- neither a traceroute from india or a traceroute from the ntl corporate network will take the same route as your connection, so what would do a traceroute from india or swansea achieve?
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Actually the problem hop is as it exits ntl's uk network so a trace from swansea would prove quite a lot. This problem should affect every ntl customer in the uk who is utilising usa cogent bw during peak hours.
I was unaware you have previously worked in the india call centre's my apologies.
I dont post on this forum about problems just for the sake of it, dispite what you may think I do ring up tech support about problems like this first, its when I get nowhere it gets very frustrating.
Apologies if I come across rude but I am already frustrated that tech support are doing nothing and not even passing on my fault report, then I hear people telling me to ring tech support which I have already done and telling me that will solve the problem when it does absolutly nothing and this makes it even more frustrating.
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Originally Posted by IanUK
I second this, the executive office guy thats trying to help with my proxy problems and the Cogent issue told me today that no one else has reported any problems with the proxies or Cogent at all in my area, if you have a site that makes you change proxy to see it properly then raise it using the Responstek form on this site, it costs nothing and doesn't take long, show them how poor these things are.
For instance if you can't get http://www.steampowered.com without changing proxies then raise a form, thse damn things will never get fixed if I'm the only one complaining about them 
or maybe it is just me... |
To be fair tho it wasnt tech support that got you in touch with the guy it was mick.