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Originally Posted by Chrysalis
Is that whats someone at NTL told you as I would like to know who says that.
I have said on dozens of occasions tech support do not log reports, they do not accept fault reports, they always think my pc is at fault, and they will not get a supervisor. Funnily enough other users posting on this forum have reported the same. Why have they been ignored?
If I rang up now to tech support and told them cogent routing is up **** creek what do you think would happen? they cant run their own traceroute since they are in a developing country on the other side of the world, it isnt in their script so they wont know what to do, and most of them dont know what traceroute means or what cogent is. The answer is they will tell me to try bbc.oc.uk and when it works tell me my conenction is up to standard.
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perhaps the fact that i used to work in tech support gives me some idea of what goes on? 99% of calls are must have notes left. Staff are monitored and if it is less than this you face action plans and disciplinary action, oh and before you try and play the India card (again...) the same applies in BOTH ntl tech support centres.
If a first line tech cannot resolve a problem then they contact a second line tech, who would know what cogent is, and could do a traceroute. Either way your argument is flawed- neither a traceroute from india or a traceroute from the ntl corporate network will take the same route as your connection, so what would do a traceroute from india or swansea achieve?