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Originally Posted by Chrysalis
Quote:
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Originally Posted by Chris W
Every phone call regarding an issue will be logged by tech support and issue prioritisation is done- so the more people that report something the better!
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Is that whats someone at NTL told you as I would like to know who says that.
I have said on dozens of occasions tech support do not log reports, they do not accept fault reports, they always think my pc is at fault, and they will not get a supervisor. Funnily enough other users posting on this forum have reported the same. Why have they been ignored?
If I rang up now to tech support and told them cogent routing is up **** creek what do you think would happen? they cant run their own traceroute since they are in a developing country on the other side of the world, it isnt in their script so they wont know what to do, and most of them dont know what traceroute means or what cogent is. The answer is they will tell me to try bbc.oc.uk and when it works tell me my conenction is up to standard. |
ISP Tech supports are a pain in the nads, they just take the easy way out, and blame their problems on an alleged "faulty PC" - which then makes people bug the manufacturer because their ISP-supplied broadband USB modem isn't working despite the fact they have an IP and their PC is working... guess what, it's an ISP problem...
Pain.