[Russ]

Let's just see how this goes - the OP will send me the account holder's name, address and account number if they haven't heard from ntl by the end of today. I'll then pass those details on to ntl who will contact the person whose name is on the account. If the OP is not the named person then he will not be given any information about this matter unless as OB says, he is named as having authority to do so.