[Horace]

I've actually given up recommending NTL to friends and family. To date at least 15 people I've recommended have joined NTL but that will unfortunately not be the case anymore. This is mainly because I can't be bothered explaining the 3gig cap for the lowest tier. People tend to ask what the cheapest package is and you tell them it's £10 a month but then you have to explain they would have to be really careful about the amount they and their kids download and their eyes glaze over. To recommend the middle tier package with a reasonable cap would simply get a reaction of "well I've seen broadband advertised for less". You then have to explain about caps once again...

I'm not against caps, tho' as I've said before the 30gig cap should be doubled especially for 3mb users since they already pay over the odds for their connection and at the same time increasing the cap for the lowest tier even if that means adding a couple of quid onto the price. I personally would start recommending NTL again if they cap for the lowest tier was 10-15gig and the price was £12- £15.

On a related note, have any letters been received or sent regarding the 3gig(1meg package) cap? If so what kind of usage does it take to summon one for that tier?