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Re: A letter to Cogent
my personal view is that by being sarcastic about NTL your reducing your chances of Cogent responding as you come across as a persistent whinger. IMHO you would have been better off just stating the problem, the actions you have taken and the results you have obtained. Stick to the facts and be straight to the point.
But then again you might stumble across a person with a sense of humour and takes pity on your problem.
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