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AndyCambs · 12-09-2005, 19:31

I subscribed to call divert last week.
It was fine.
This evening I went to switch my calls to the cellphone - and entered *70 <wait for dialtone> followed by my cellphone number.
It got as far as the third digit - (078.....), when the message cut in saying "The service you require cannot be connected".

I rang CS, which was a laugh. He asked three times the account number (which tends to make me a little apprehensive). This was followed by a description of the problem (repeated twice). A lengthy on-hold whilst he went off to check if there was a general problem, followed by a request to check it again (difficult as I was speaking to him on the telephone....)

I've now been referred to a second level support and will get a call back within 24-48 hours...

Just wondered - is anyone else finding problems on call divert?

12-09-2005, 19:31	#1
AndyCambs Inactive Join Date: Sep 2005 Location: Peterborough Services: Virgin Media XL Broadband XL Virgin Mobile V+ installed! and a happy Virgin Media customer Posts: 2,560	Call Divert Problems I subscribed to call divert last week. It was fine. This evening I went to switch my calls to the cellphone - and entered *70 <wait for dialtone> followed by my cellphone number. It got as far as the third digit - (078.....), when the message cut in saying "The service you require cannot be connected". I rang CS, which was a laugh. He asked three times the account number (which tends to make me a little apprehensive). This was followed by a description of the problem (repeated twice). A lengthy on-hold whilst he went off to check if there was a general problem, followed by a request to check it again (difficult as I was speaking to him on the telephone....) I've now been referred to a second level support and will get a call back within 24-48 hours... Just wondered - is anyone else finding problems on call divert?