Cable Forum - View Single Post - NTL (indian support centre) causing loads of grief

zelie · 12-09-2005, 15:04

They sent me a new modem through the post and it works fine. I'm still ****ed off with them because
1) it took 12 days from my initial call to support to getting a working modem and
2) they knew they had damaged some of their customers modem through a remote upgrade and they never once apologized. NTL must have very quickly found out which make of modem was damaged by the upgrade and could have contacted the customers who had that make to let them know. Who am I kidding? That would have been good customer service. NTL's customer service is ****e.
Now I'm going to look at alternatives to NTL in my area...I'm not waiting 12 days the next time something goes wrong.

12-09-2005, 15:04	#29
zelie Inactive Join Date: Sep 2005 Posts: 3	Re: NTL (indian support centre) causing loads of grief They sent me a new modem through the post and it works fine. I'm still **ed off with them because 1) it took 12 days from my initial call to support to getting a working modem and 2) they knew they had damaged some of their customers modem through a remote upgrade and they never once apologized. NTL must have very quickly found out which make of modem was damaged by the upgrade and could have contacted the customers who had that make to let them know. Who am I kidding? That would have been good customer service. NTL's customer service is **e. Now I'm going to look at alternatives to NTL in my area...I'm not waiting 12 days the next time something goes wrong.