[Lemonhunny]

I've just cancelled my account with NTL, effective October 12th, when I shall do something I always swore I would never do, and return to BT. The lady at Customer Relations was extremely helpful, tried to persuade me to go to AOL 1mg unlimited connection, retaining my NTL phone line. I declined that. She went on to tell me about the 10mb connection, which I told her I had no interest in, the 2mb connection being more than ample for my needs, and that I felt the cap on that was equally ridiculous as the cap being used on the other connections. She asked if I exceeded my 1g per day, and I told her yes, that it was easy as pie to exceed that, with 3 pcs connected all doing stuff such as webcam chats to family overseas; legal download of movies in the public domain; online gaming etc etc - the duMeter is terrifying to watch at times! She started to tell me about other services that will be released at the same time as the 10mg connection becomes available, 2mb quoted verbally as being the £24.99 per month we pay now - but unlimited data transfer. But who wants to watch a meter constantly NOW, and risk being suspended or even terminated for exceeding the limit? It's almost as bad as clock-watching when we were all paying ENORMOUS phone bills for dial-up!

She expressed regret that I was looking at leaving NTL (I've been with them years, and have always been bemused at problems others report, as I've had none), thinking their service (to me at least) to have always been excellent. But eventually she realised I was leaving, there was no persuading me otherwise, and I arranged disconnection for October.

It's sad, because I've hated the times I've been with BT, and hubby hated BT even more. But all we'll use is the phone line, having chosen to go to an ISP that gives us 2mb unlimted connection (I have phoned and checked and double checked), and also unlimited 24/7 phone calls within the UK, all for £29.99 per month.

I will watch with interest, and no doubt one day will say "I wish I'd stayed with NTL", but for now - for me - there is no choice other than to leave.