Well, they did today Andy
Rang this morning with reports of rebooting every hour.
Tech just left now after fitting new attenuator, said signal levels were way out.
Also said things are likely to get worse (OL4 here) as the new *something or other* has been sent to the STB's a month early - mentioned STB's auto changing to channel 7, channel sequence messing up (unless changed by user already, then they seem to be ok) and intermittent loss of remote control functionality. Apparently Oct 14th will see the new blue EPG and working volume in this area - test boxes showed to be working fine with it. Also had a chat about 10MB and he said he was gutted to have missed being a trialist by one day, but reports were good so far from those trialling.