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Originally Posted by gabyjack
If the engineer comes he may try and swap the modem too.just plug in the PSU adaptor first and see if it boots up the modem.
Otherwise you might get someone back at customer services replacing the wrong modem or getting the details wrong on your account.
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If he replaces the modem (with a nice new 250 more than likely) he will call through while the customer is present and make sure the hit comes through. This is on average 10 seconds. And erm, the guys the tech talks to to swap the mdoem never get it wrong
