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Originally Posted by Bludger
Maybe I should just waste 70 quid and get my BT line connected. At least then I have the option of switching to ADSL next time I get completely screwed around.
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Think carefully before doing this... otherwise you'll find yourself in the position I'm in (I gave them their last chance, cancelled a year or so ago, and signed up for ADSL). ADSL failed yesterday, found out ISP have no technical support on Sundays (rather unexpected). Phoned this morning, and told that I need to try another ADSL modem/router on the line, otherwise if BT come round to fix it and find there's nothing wrong, I have to pay. Thats fine, but nobody I know round here has an ADSL router (everyone has NTL). So I need to wait until I am next in the office to borrow one (later this week). Otherwise, I need to go down PC World and hand over £100 just to prove it's not my router that is faulty. So I can't say to my ISP until Friday "look, I know it's not my modem".
At least with NTL you deal with one company regarding the modem, connection and line. With ADSL you end up having to deal with 3 people (the people who sold you the router, the ISP and BT themselves).
Recipe for disaster, and I've just been back here this morning trying to work out whether to risk signing up for NTL again (in the hope the fault I used to have has been rectified in the last 12 months).
To be honest, my ADSL connection hasn't had the 100% reliability I was hoping for. When it goes down, it's usually a problem at the exchange (maintance that you don't know is going on because no-one tells you, and there's nowhere you can find out). If you think NTL can drag their heels, try waiting for BT to do something...
Steve.