Update:
Guess what? I still don't have my full channel line up.
Looks like I've got the Family Pack but only Sky Sports 3.
Each time I've called CS I get told to "reboot the box, then you should have the channels in about 2 hours"
And I still don't have Sky Sports 1 or 2
Well done ntl - I accept that sometimes mistakes happen but I guess I'd be a lot more angry if I'd ordered the channels to watch something that was on today.