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Originally Posted by monkey2468
With regard to freezing pictures, if the STB swaps don't make a difference to it, there must be a fault with the cable to your house (repul required) or a local network fault (cab at the end of the road). I would personly ask for another service tech to come and assesss what the fault is. ( and refer it if nessesary). With regard to the other fault, you should find that the software updates that are going out now should fix them.
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The main problems with freezing pictures (or pixilation) is SIGNAL LEVELS!!!!You'd be supprised how many picture faults are caused by bad signal levels or bad connections!If the 'F' connector is,nt tight or fitted properly,you will get signal in/egress which will cause you the problems you have.Also,if someone near you has a chipped (illigal) modem/cable box,that will put interfearance onto the network which will also bugger it up!
Spike