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khublaikhan · 09-09-2005, 16:43

I was wondering if somebody can help?

I am disabled and rely heavily on the internet to do various things.

I have recently upgraded my service to the 1mb broadband (from 300Kbps).

This afternoon I was unable to connect to the internet, I spent 45mins faffing around with the modem and pc cables to see if something had gone wrong. After deciding it was the internet cable connection I decided to ring up NTL. After the usual 20 min wait I finally got through to the technical team. She sent me to go and check my mac address (which being disabled is a real struggle). She then decided it was a customer service issue and put me through to them.
Another 20min wait, I finally got through to the customer service guy who said I had been suspended.
"Why?" I asked.
"I don't know, it doesn't say. Have you been downloading stuff off the internet?"
"No - never been into that sort of stuff. just use it to download upgrades for the various software I use, but nothing that would even go above 100mb a month" I replied.
"OK then - sorry for the inconvenience I will reconnect you."
"Thanks"

I have been reconnected but my computer is behaving strangely. For example, I did a google search using the terms "NTL Broadband Problems" and when I click onto a link I get an error message "cannot connect to www.google.co.uk"
I have the very latest Antispyware, antivirus software, I am pretty sure I have not been hijacked.

Can anyone explain? I deperately need the internet to stay in touch with people because of my disability. I have the old terayon cable modems and even whilst I was writing this the internet disconnected twice.

thanx in advance

09-09-2005, 16:43	#1
khublaikhan Inactive Join Date: Sep 2005 Posts: 5	Suspended I was wondering if somebody can help? I am disabled and rely heavily on the internet to do various things. I have recently upgraded my service to the 1mb broadband (from 300Kbps). This afternoon I was unable to connect to the internet, I spent 45mins faffing around with the modem and pc cables to see if something had gone wrong. After deciding it was the internet cable connection I decided to ring up NTL. After the usual 20 min wait I finally got through to the technical team. She sent me to go and check my mac address (which being disabled is a real struggle). She then decided it was a customer service issue and put me through to them. Another 20min wait, I finally got through to the customer service guy who said I had been suspended. "Why?" I asked. "I don't know, it doesn't say. Have you been downloading stuff off the internet?" "No - never been into that sort of stuff. just use it to download upgrades for the various software I use, but nothing that would even go above 100mb a month" I replied. "OK then - sorry for the inconvenience I will reconnect you." "Thanks" I have been reconnected but my computer is behaving strangely. For example, I did a google search using the terms "NTL Broadband Problems" and when I click onto a link I get an error message "cannot connect to www.google.co.uk" I have the very latest Antispyware, antivirus software, I am pretty sure I have not been hijacked. Can anyone explain? I deperately need the internet to stay in touch with people because of my disability. I have the old terayon cable modems and even whilst I was writing this the internet disconnected twice. thanx in advance