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Originally Posted by IanUK
Yes, very poor customer service, yet again, it does beg the question 'Can they actually get any aspect of their customer service right ?'
I presume that none of the channels are launching today 
Still no VOD in this area either, they really are very poor lately. |
its not there customer service thats wrong. i have always had a good service from phone help down to the engineers who come to the houses, seems to me there is a big problem at middle management level, or from a skills level futher down.
what has happened today is just embarassing and shows them up to be inept at their jobs as you say we have had equipment running faulty software for years now and the company is so scared of the update (one can only geuss that means it is still full of bugs) that it cannot roll it out system wide and we have the current senario that differnt parts of the network is running differnt systems while other system we were led to belive "inferior" have managed in the same piriod to turn it into a modern adaptable system. while i know people at ground level are just doing what they can with they have whoever is calling the shots is an idiot