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Originally Posted by fatnose12
When I had a problem recently, I was advised to ask for someone in the English call centre, was put through to someone who had a clue. Unfortunatly NTL like most other UK companies who outsource their customer services to India, only give their call centres a limited amout of autonomy, most of their Indian call centre staff can't think outside of the box in fact couldn't find their way out of a wet cardboard box. NTL proberbly us the same call centre as the TSB bank, National rail enquries, and one of the major insurers( I forget who.) The opperator gets a screen message tell him/her where the call is coming from and which company is involved. If its anything other than what is on the screen they have not got a clue.
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Boring !!
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