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Re: Who gets replacement modems?
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Originally Posted by david.ewles
As a guess I would say that faulty modems if returned to NTL would be sen to a service centre where they would repair/service the unit and then return it back to NTL for redistribution
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NTL don't even collect working modems from customers that leave. The cost of the modem (~ £10 if I'm not mistaken) doesn't justify the cost of collection. Repair is not an option.
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