Have to agree with most of the above.
From a "girlie" point of view the pay as a TSR was OK, but the men with families that I worked with were in a lot of cases struggling to meet the bills each month and in this area there aren't THAT many jobs about. A lot of people don't realise that you have to sit there taking up to 40 calls a day and (in a lot of instances) abuse from cmrs with little respite, working between 8am and midnight (8hrs obv) having no or very few 2 days off together and are even told when they can go to the loo. I went 4 weeks without seeing my husband due to shift patterns and had no social life (AAHHH!!!). There are few career choices these days and very little extra cash to be made due to the ridiculous targets. Many staff have also lost their "perks and discounts". Since IBM took charge the place has just got worse - we were even told that if we didn't like the changes there was the door: this from the bossman!
I could go on - you seem to have hit a nerve!! (and I didn't even bother reading the article!)
