Cable Forum - View Single Post - Separation between BB billing and BB IT support

sheilablige · 07-09-2005, 18:00

Can you tell what the prob is? ie do you have modem or Set Top Box?
If modem what sequence of lights.
In my time at NTL I never heard anything like this so assume is waffle but could well be wrong.
More info please
You say you spoke to some one in Glasgow - that will be cust servs. best to go thru to Tech Support - altho these guys are under a lot of pressure (AHT etc) you may just be able to get someone to sort - be nice!!! Things such as house move not really their job but I know certain things are possilbe.

07-09-2005, 18:00	#2
sheilablige Inactive Join Date: Aug 2005 Posts: 10	Re: Separation between BB billing and BB IT support Can you tell what the prob is? ie do you have modem or Set Top Box? If modem what sequence of lights. In my time at NTL I never heard anything like this so assume is waffle but could well be wrong. More info please You say you spoke to some one in Glasgow - that will be cust servs. best to go thru to Tech Support - altho these guys are under a lot of pressure (AHT etc) you may just be able to get someone to sort - be nice!!! Things such as house move not really their job but I know certain things are possilbe.