After finally (5 weeks later than originally booked) getting most services up and running after moving house, my friend still has a problem with BB.
Aparently whilst billing for BB is registered to her new address the IT signal is still going to her old address. When she rang a week ago a chap in Glasgow told her it would take a week to 10 days for the IT part of the package to be moved to her new address. Is this information true, or waffle to get a fed up customer off the phone?
BTW she seems to think she is paying £24.99 pcm for 1mb (however having negociated a price drop for all the hassle does not want to press this point).
Help, information and advice is most appreciated as always.