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handyman · 07-09-2005, 14:55

It does sound like a 'ring trip' fault, the call centre bloke may be a newbie thats replaced the trained faults peeps that will have covered your area at your local centre.

there are no tests that they can run on your line due to the fact that its optical most of the way. they can only query the switch as to your line state, It will probably show PLO (permanant lock out). If you have removed all equipment and tried 2x phones in the socket and iots the same then you require a tech visit to solve it. They will no doubt swap you to one of the spare pairs.

hm

07-09-2005, 14:55	#4
handyman Permanently Banned Join Date: Jun 2003 Location: Nr Carnforth Age: 51 Services: M6 Keele Posts: 5,462	Re: Need Help with phone line please. It does sound like a 'ring trip' fault, the call centre bloke may be a newbie thats replaced the trained faults peeps that will have covered your area at your local centre. there are no tests that they can run on your line due to the fact that its optical most of the way. they can only query the switch as to your line state, It will probably show PLO (permanant lock out). If you have removed all equipment and tried 2x phones in the socket and iots the same then you require a tech visit to solve it. They will no doubt swap you to one of the spare pairs. hm