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Old 07-09-2005, 12:33   #17
jaycee
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Join Date: May 2005
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Re: Why can't NTL fix my problem?

Quote:
Originally Posted by Bludger
Good point, I hadn't thought of that. How can the cable need replacing if the downstream is working? Isn't the only difference the frequency they use. I'm sure a cable can't break in such a way that it lets one frequency through but not the other. I must admit I have little knowledge of how the hardware actually works.
The upstream path is a bit more critical as the cable system is optimised for downstream (as this is what TV really uses the most) and theres only a certain amount of transmit power in the modem.

Quote:
Originally Posted by Bludger
No, I don't have a Digibox BTW, only services I have are telephone and broadband.
OK, should rule out it being a problem with your cable being split then.

Quote:
Originally Posted by Bludger
Broadband uses a dedicted Motorola Surfboard Cable Modem which is old technology apparently, but hey, it worked fine for the last 4 years right up until 18th August :-(
There's nothing wrong with the Surfboard modems. They are one of the best modems, IMHO.

Could be a fault with a circuit in the cabinet, I suppose. I'd make sure they check everything, from your modem, to the splitters/isolators, to the system in the cabinet.
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