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Originally Posted by scrotnig
To get anything taken on by Otelo, you need to either have a 'deadlock letter' from your phone company, or else have had no response for 12 weeks.
They will NOT take cases in any other circumstances. Always a handy one to fall back on when a customer threatens you with the ombudsman the split second they can't get their own way.
Here's a link to the rules, just to stop the usual clan from coming in and telling me I'm wrong:
http://www.otelo.org.uk/content.php?...1d61a9df8bb5b5 |
Well I am 7 weeks and counting 5 weeks to go.