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Begize · 06-09-2005, 22:15

Well, surprise, surprise, no engineer turned up on Saturday. He rang at 2pm, just as the footie started to tell me that my fault was a "known problem" and there was nothing he could do so there was no point in him coming. Hmmm.

He did say it was all to do with a new version of software they released and that needed a patch installing to fix it but that was about it. Best he could suggest was "keep ringing up to see if the message has gone off the faults line, then if you still get a problem they'll send someone out"....

Box was slow changing channels tonight and last night changed to 7 again on it's own. Not done a random channel since last week though. It's now also started locking up when you change channel more often (twice a night over the weekend).

It's about time someone at NTL officially put their hands up, said, yes we have a fault, yes this is what is causing it and this is it what we're doing to fix it, that way we would all know where we stand.

06-09-2005, 22:15	#91
Begize Inactive Join Date: Apr 2004 Location: Stockport Services: XL TV (TiVo 1TB & V HD), XL Broadband (Superhub 2 in modem mode), L Telephone Posts: 477	Re: STB changing channels on its own Well, surprise, surprise, no engineer turned up on Saturday. He rang at 2pm, just as the footie started to tell me that my fault was a "known problem" and there was nothing he could do so there was no point in him coming. Hmmm. He did say it was all to do with a new version of software they released and that needed a patch installing to fix it but that was about it. Best he could suggest was "keep ringing up to see if the message has gone off the faults line, then if you still get a problem they'll send someone out".... Box was slow changing channels tonight and last night changed to 7 again on it's own. Not done a random channel since last week though. It's now also started locking up when you change channel more often (twice a night over the weekend). It's about time someone at NTL officially put their hands up, said, yes we have a fault, yes this is what is causing it and this is it what we're doing to fix it, that way we would all know where we stand.