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Originally Posted by Incognitas
If you can get the disruptive on your side so much the better and of course the way to do it is to be agreeable,pleasant and as helpful as you can in response to bad behaviour either from children OR angry customers.However NTL workers who come here are doing so in their own time..I do not see why when they are off the job they should be abused and shouldn't show annoyance when confronted by abusive posters just because they work for NTL.
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if they are here to help i quite agree
but descriptions of how tthey behave at work shows why problems escalate
if ntl wants to improve its image they need to change that sort of attitude
i have always gone by he idea that an angry customer made happy is an asset
but one you have completely enraged can cost you more than just his money