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dibbler · 06-09-2005, 18:57

After trying for nearly a week to get through to the disconnections part of NTL. "We only work 9 to 5"!!! So do most other people..

I finished work early today. Managed to speak to somebody about stopping my phone and tv at 4.40. (leaving the broadband until the phone is connected).
When I explained that I wanted to close my account the person on the phone took the details and put me on hold. When the phone was picked up again (now 4.55) the person asked for my details again, so like a good customer I gave them over. She then asked me what I wanted. I explained that I had already given my details once and had allready told somebody I wanted to leave. This new person then went on to say I had rang the wrong number and gave me the "correct" number. When I calmed down after counting to 10 I explained that I had rang that number, been put on hold and I guess transfered to the normal help line. Not best pleased. I did ask if this was a ploy to make it as hard as possible to stop my account. The person I was speaking to was then able to stop cancel my account as it had now gone five and the other line was closed.
So after, I carnt remember how many years, since nynex and cable and wireless Im back with BT.
So long and thanks for the cap

06-09-2005, 18:57	#136
dibbler Inactive Join Date: Aug 2005 Posts: 8	*Re: ALL* ntl Cap Discussion (Part 3)** After trying for nearly a week to get through to the disconnections part of NTL. "We only work 9 to 5"!!! So do most other people.. I finished work early today. Managed to speak to somebody about stopping my phone and tv at 4.40. (leaving the broadband until the phone is connected). When I explained that I wanted to close my account the person on the phone took the details and put me on hold. When the phone was picked up again (now 4.55) the person asked for my details again, so like a good customer I gave them over. She then asked me what I wanted. I explained that I had already given my details once and had allready told somebody I wanted to leave. This new person then went on to say I had rang the wrong number and gave me the "correct" number. When I calmed down after counting to 10 I explained that I had rang that number, been put on hold and I guess transfered to the normal help line. Not best pleased. I did ask if this was a ploy to make it as hard as possible to stop my account. The person I was speaking to was then able to stop cancel my account as it had now gone five and the other line was closed. So after, I carnt remember how many years, since nynex and cable and wireless Im back with BT. So long and thanks for the cap