Quote:
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Originally Posted by rogermevans
CS SHOULD EXPECT FRUSTRATED AND ANGRY PEOPLE
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Why?
Normally the CS staff do not deal with children, they deal with adults who should really be expected to have a basic grasp of manners (sadly some do not)
Dealing with angry, frustrated children might give you the greatest satisfaction. Dealing with angry, frustrated and often aggressive adults doesn't. Dealing with people who calmly explain their problem to you does give satisfaction, far more than resolving the problem of someone who clearly thinks they are above you.