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Re: Its official today NTL and BT are named and shamed
Quote:
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Originally Posted by rogermevans
i help run a nursary as chairman
those are the kids you should try hardest with and give you the greatest pleasure when they turn out of your class better than when they went in
CS SHOULD EXPECT FRUSTRATED AND ANGRY PEOPLE
i agree swearing ect shouldnt be tollerated
but if the company doesnt train its staff to undestand how to deal with those who are upset
it explains why thier rating is so low
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If you can get the disruptive on your side so much the better and of course the way to do it is to be agreeable,pleasant and as helpful as you can in response to bad behaviour either from children OR angry customers.However NTL workers who come here are doing so in their own time..I do not see why when they are off the job they should be abused and shouldn't show annoyance when confronted by abusive posters just because they work for NTL.
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Hell is empty and all the devils are here. Shakespeare..
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