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Originally Posted by KN4995
Bah.
Stb, channels stuttering and freezing and eventual stop.
Samsung OL4 area.
Rang NTL, told them intermittent problem. Some days fine, some days awful. Signals tested. No faults. They tell me unless it freezes at least once an hour consistently then no engineer can be allotted. I say not happy, really. Anything else we can do?
Asks how often it freezes again, I say at least once every hour, consistently. 
Not amused - I thought he was gonna play the game for me, but no.
I tell them of an attenuator in place, but chap doesn't know what it is.
So I ask what can I do. Chap tells me to ring back and tell someone I'm getting an freeze once every hour, consistently.
I say, I just told you that though.
Silence..
Guess I'll call back tomorrow.  |
You could tell them that a bloke in Bury has had similar if not quite as severe STB problems (and, hey, why do the channels keep moving about?). You could add that said bloke in Bury is watching his 2mb connection offer reasonable to diabolical browsing speeds at whim and has had complaints about emails not arriving. Apart from that though he thinks NTL's got things sussed at the moment
Is it it me or do these problems always seem to arise immediately after a network upgrade?