Bah.
Stb, channels stuttering and freezing and eventual stop.
Samsung OL4 area.
Rang NTL, told them intermittent problem. Some days fine, some days awful. Signals tested. No faults. They tell me unless it freezes at least once an hour consistently then no engineer can be allotted. I say not happy, really. Anything else we can do?
Asks how often it freezes again, I say at least once every hour, consistently.
Not amused - I thought he was gonna play the game for me, but no.
I tell them of an attenuator in place, but chap doesn't know what it is.
So I ask what can I do. Chap tells me to ring back and tell someone I'm getting an freeze once every hour, consistently.
I say, I just told you that though.
Silence..
Guess I'll call back tomorrow.
