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Originally Posted by Incognitas
Well has Sheila sorted your problem out?  |
I tried everything suggested, even did a clean install of windows on a new disc (been meaning to for a while anyway). Came to use the NTL disc to reinstall the broadband, it didn't recognise the USB connection at all. Anyways, to cut a long story short, I called the Indians again(!), and on the recorded message before you get to talk to anyone they admit that their network upgrades have 'killed' a lot of modems, and the only solution is to send you a new one. It goes on tho say that the 'engineer' that you talk to will be able to recognise if this is the case and arrange for a new modem to be posted to you.
Spoke to Mr 'engineer' after much faffing about checking that the usb cable was firmly plugged in at both ends and a reboot of the modem, he came to the conclusion that is was knackared and has arranged for a new one to be posted to me. Should take 2 days apparently, so it should arrive today. However, this is of course NTL we are talking about with their legendary customer service, it will probably arrive next christmas.
So Zelie, ring the so called helpline again, they have a new script now that they recognise that their upgrades have rendered a lot of modems useless!
And thnks for the advice Sheila.
I'll let you all know when the modem arrives, so that others having the same problem can get an idea on how long it takes for a new one to be delivered.