Cable Forum - View Single Post - Its official today NTL and BT are named and shamed

scrotnig · 06-09-2005, 01:00

To get anything taken on by Otelo, you need to either have a 'deadlock letter' from your phone company, or else have had no response for 12 weeks.

They will NOT take cases in any other circumstances. Always a handy one to fall back on when a customer threatens you with the ombudsman the split second they can't get their own way.

Here's a link to the rules, just to stop the usual clan from coming in and telling me I'm wrong:

http://www.otelo.org.uk/content.php?...1d61a9df8bb5b5

06-09-2005, 01:00	#92
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: Its official today NTL and BT are named and shamed To get anything taken on by Otelo, you need to either have a 'deadlock letter' from your phone company, or else have had no response for 12 weeks. They will NOT take cases in any other circumstances. Always a handy one to fall back on when a customer threatens you with the ombudsman the split second they can't get their own way. Here's a link to the rules, just to stop the usual clan from coming in and telling me I'm wrong: http://www.otelo.org.uk/content.php?...1d61a9df8bb5b5