[afraser2k]

Hi all,

Last month I ordered the PremPlus season ticket at £50 from NTL. A few days after my order I had a phone call from their customer support saying that I had been charged twice for it and that my account would be creditted for the extra amount. They told me the credit would be on my next statement.

When I received the statement I noticed that instead of taking off my full balance for that month (plus the original £50 PremPlus charge) they had actually only taken off the £50 credit and £20 to cover the remaining balance. This meant that this months bill had the normal family pack charge, the two PremPlus season ticket charges and also this months bill of the 3Mb broadband, the digital base pack and the family pack (over £170).

After complaining to customer services last week (Friday IIRC) I was told I would be creditted an extra £50 and would have to pay the £120.60 remaining balance in this months direct debit. "Mandy" from accounts phoned tonight to say she was watching the account and the credit hadn't showed on my account and that the direct debit would probably already be requested from my bank.

NTL have already admitted to being in error at the way they've handled my credit/billing and now they've made a mess of this bill. "Mandy" recommended I stopped the direct debit with NTL which I don't want to do as it would cause more problems with them than it would solve.

After my last dealings with NTL I'm now at a loss as to what to do and would like to know if anyone from here can advise me?