Originally Posted by ForestJono

Cheers Sheila. Its a USB connection, and there is indeed an x when i go to network connections in the control panel. Can't remember what options are available, I will have a look tonight when I get home, but I do remember that the 'status' option was greyed out.

If it is a driver issue as you suspect, can this be solved by re-installing the modem fom the NTL CD??

All my other USB devices work ok, and i've tried swapping the USB modem into different USB sockets, to no avail.