I've been having the exact same problem since last Monday. My connection died suddenly. The cable modem had the power, ready and sync lights solidly on and all other lights off. We've been calling the helpline, which is worse than useless (switch your modem off and back on, etc...). It sounds like the people in the Indian call centre can't cope with any questions outside their rehearsed script
I'm desperate - How do I get through directly to a UK number?
BTW I'm in Glasgow - don't know if other customers in the area are affected too?
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Originally Posted by ForestJono
I'm having what seems like exactly the same problem since Saturday. Just 3 lights constantly on the modem (Power, RDY and SNCY (something like that, going from memory). No amount of rebooting will make any difference. Got through to the so called support centre this morning, after the Indian guy talked me through a "logical reboot" that didn't work (which involved unplugging the modem for 30 seconds, like I hadn't tried that myself several times!!), he ran out of ideas and said that a lot of customers in my area are experiencing the same problem and someone will call me in the next 72 hours. Sounds like a fob-off, will wait and see.
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