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Originally Posted by Buzzby
One of my e-mail a/c's went tits up 2 weeks ago. It will not respond to my id & pswrd.
The a/c still exists, if i try to creat a new a/c with the original details it will fail as it exists.
BB support ( india? ) say the a/c is inactive!!! Well i used it on a regular basis, daily, weekly for at least the last year. Well done ntl.  |
Try logging into the email management system using any of your email addresses at
https://autoreg.autoregister.net/cgi-bin/xtrmail
If the email address you are having problems with is listed there and is not the main account, click "modify" then "continue" (without making any changes) to refresh the account.
If the account is not visible or is the main account go to
https://autoreg.autoregister.net/cgi-bin/chgpwd
and enter the username and current password three times, if the account is still present on the system but inactive this should refresh it.