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Derek · 05-09-2005, 09:22

I don't think its a major cockup. With any upgrade some equipment is going to fail. I know this was always factored into doing upgrades on the digital boxes.

Even if 1/2 of 1% of the modems fail during the upgrade you are going to see a large number of replacements being needed which will impact the number of calls into the faults centre.

05-09-2005, 09:22	#3
Derek Inactive Join Date: Jun 2003 Location: Glasgow Services: SkyHD and Broadband Posts: 9,158	Re: Who gets replacement modems? I don't think its a major cockup. With any upgrade some equipment is going to fail. I know this was always factored into doing upgrades on the digital boxes. Even if 1/2 of 1% of the modems fail during the upgrade you are going to see a large number of replacements being needed which will impact the number of calls into the faults centre.