I have now cancelled everything but the TV (which I was offered so cheaply I couldn't afford NOT to keep it!), the retention department person who I spoke to seemed genuinely concerned about the way I was treated by the AUP team, hopefully it'll get communicated back and they will learn some manners (although I doubt anything will change
).
Strangely NO mention was made of upcoming uncapped services, which I find odd as it would be a way to keep customers who state the cap as a reason for leaving, which leads me to believe the uncapped services ARE a lie (or a LONG way off).
It's much better for me though, i'll save money as I was on 3mb and I will actually have the option to CHANGE when / if I'm unsatisfied with my ISP. NTL need to wake up and realise that BT are NOT their only competitor.
It's a shame really, i've been with NTL for 7 years and they've gone from being the best ISP by a country mile to one of the worst