Thread: NTL Customer Services: Your personal experience
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Old 04-09-2005, 22:15   #634
ellie
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Join Date: Jun 2005
Location: Bromley
Services: All except sky one :(
Posts: 609
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Re: NTL Customer Services: Your personal experience
Quote:
Originally Posted by Ellie
We 1st rang NTL CS nearly 3 months ago and gave them the details of the new bank account that we wanted to pay our broadband direct debit ....after many phone calls to them the money is still being taken out of the old bank account ...We were told that the new bank details had been put into the system

They have finally cancelled the old direct debit order but told us they have no details of the new account details that we want to pay our broadband from, (even though we have given the account details at least 6 times over the phone) we were told we are now in arrears because of this
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