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Originally Posted by cos
<snip> I did'nt come here asking for help I came to publicise the poor service still to be expected from NTL , I should'nt had bothered has you have highlighted this fact yourself.
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so if I share my experience, where the install went smoothly, my bills have always been correct, calls to customer services have been answered promptly & changes to packages have been actioned, as requested, would I be right in saying NTL are wonderful.
To answer my own question, no, any more than your experience makes what you say about them 'right'. You have had a poor experience, but I cannot see how coming on here to 'publicise' the fact is going to help. In my opinion you would have been better off quoting your blog & asking if anyone could help, rather than calling people 'idiots'.