Quote:
|
Originally Posted by dezzo
I assume you mean my comments. Was it the bit where I mentioned that I would bend over backwards to help customers who were pleasant or the bit where I said I would still help customers who were arrogant and annoying but wouldn't do anything extra.
Such a state? You mean with losses dropping etc. Sorry to burst the bubble of whatever fantasy land you live in but I only left as I was made redundant. How exactly is Ntl in a state? Perhaps we can have a few more poorly worded pearls of wisdom from you on this subject.
Agreed there are some good Ntl engineers, there are also some absolutely shocking ones. Just like customer services in Ntl (and every other large organization). You get good and bad everywhere.
When they come here with a problem and get it fixed with the help of the Ntl staff who post here (in their own time and without pay) they will be impressed. A lot of problems have been resolved through this site.
If they come here with an attitude that stinks to high heaven and a belief that the world revolves around them then they might get the same level of help you are getting.
|
Customer services must be on the up now, if thats how you treated your customers good or bad , not professional is dezzo, in fact very childish when people were paying for a service from their hard earned cash. My customers are my bread and butter and if they have a gripe no matter if they are angry , they have a right to be,if someone can't or won't do their job and give the service they have paid for I get it sorted. I did'nt come here asking for help I came to publicise the poor service still to be expected from NTL , I should'nt had bothered has you have highlighted this fact yourself.