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Originally Posted by cos
It just goes to show what idiots really did work at NTL judging by the comments above Ians,
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I assume you mean my comments. Was it the bit where I mentioned that I would bend over backwards to help customers who were pleasant or the bit where I said I would still help customers who were arrogant and annoying but wouldn't do anything extra.
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Originally Posted by cos
I am not surprised the company was left in such a state absolutley unbelievable.
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Such a state? You mean with losses dropping etc. Sorry to burst the bubble of whatever fantasy land you live in but I only left as I was made redundant. How exactly is Ntl in a state? Perhaps we can have a few more poorly worded pearls of wisdom from you on this subject.
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Originally Posted by cos
I can concur with the freelance engineers who service NTL customers , unfortunatley these guy are fantastic and do their job as they don't have folk carrying them so I wont repeat any remarks they may have said.
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Agreed there are some good Ntl engineers, there are also some absolutely shocking ones. Just like customer services in Ntl (and every other large organization). You get good and bad everywhere.
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Originally Posted by cos
But hey guys keep up the good advertising for NTL customer services, newbies will be impressed when they read your comments.
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When they come here with a problem and get it fixed with the help of the Ntl staff who post here (in their own time and without pay) they will be impressed. A lot of problems have been resolved through this site.
If they come here with an attitude that stinks to high heaven and a belief that the world revolves around them then they might get the same level of help you are getting.