It just goes to show what unprofessional persons really did work at NTL judging by the comments above Ians, I am not surprised the company was left in such a state absolutley unbelievable. I can concur with the freelance engineers who service NTL customers , unfortunatley these guy are fantastic and do their job as they don't have folk carrying them so I wont repeat any remarks they may have said. But hey guys keep up the good advertising for NTL customer services, newbies will be impressed when they read your comments.
__________________
Quote:
|
Originally Posted by IanUK
Agreed, its just a shame it seems to take 100 times before anyone with the knowledge to help you answers the complaint/query, its all very well having 2 people from the 'executive office' answer (even they took 2 weeks), but they just 'pass on' the complaint/query and you are no nearer getting an answer, bit rubbish 
__________________
I doubt it, he was only getting someone from NTL to answer me, not passing on info (I think anyway), I mentioned the Cogent problem (its even worse tonight) in my complaint, but I'd guess that will be ignored along with everything else. |
Ian Goodluck , dispite being polite on the phone with NTL and dispite what some of these folk imply here , NTL are not providing the service they are contracted to do and like yourself being ignored. I wish you the best of luck. It might be worth making a note to the OFCOM sight and Watchdog if you don't get no joy with in the week.