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As Stuart C said if you want something done being polite works 100 times better than shouting and resorting to personal insults
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Agreed, its just a shame it seems to take 100 times before anyone with the knowledge to help you answers the complaint/query, its all very well having 2 people from the 'executive office' answer (even they took 2 weeks), but they just 'pass on' the complaint/query and you are no nearer getting an answer, bit rubbish
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Has Micke made them aware of the cogent issue's in the network problem thread then?
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I doubt it, he was only getting someone from NTL to answer me, not passing on info (I think anyway), I mentioned the Cogent problem (its even worse tonight) in my complaint, but I'd guess that will be ignored along with everything else.