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Originally Posted by marky
DEZZO is that the one where you read a letter and show it to a colleague with the words this guy seems really nice i'm going to see what i can do for him 
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Yep its amazing what a bet of politeness will do for you. I've found myself setting up people broadband connections in my own time after work because of problems they were having. Would I have done that if they were stroppy on the phone or in their e-mails? Would I ****.
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Originally Posted by marky
what a plonker and file it at the bottom of the inbox 
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Possibly

, or you save the letters for a t*sser of the week award. Completely unprofessional but great fun.