Quote:
|
Originally Posted by cos
God help us all , open up the star gate and let me as I now know my sins and realise the error of my ways , joining NTL and trying to make sense of the appalling customer service
|
Hmmm, I really can't bring myself to read your blog but from reading this thread I can just imagine the letters and E-Mails you have been sending into Ntl (I used to deal with high level complaints before I left). I also have the gut feeling the complaint is actually fairly petty.
As Stuart C said if you want something done being polite works 100 times better than shouting and resorting to personal insults.
If an E-Mail or letter filled with the comments in this thread was passed to me to deal with you would get the bare minimum of customers service. I certainly would not go 'above and beyond'. That may sound harsh but that is the way things happen.
As an Ntl customer I do not feel their service is 'woefully bad', I don't think it is any better or worse than other similar sized organisations. I do find that a lot of people have a perception of Ntl having service problems which can cloud their judgement and cause small issues to become blown up due to the belief that things will go wrong.