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Originally Posted by IanUK
I won't bore you all with the details again as you are probably sick of it, but suffice to say after 3 weeks of attempting to get anyone to help, and despite being contacted by 2 members of NTL's *executive office* and being promised a phone call last week, suprise surprise - NOTHING, NADA ,ZILCH
Very poor indeed, I think they totally deserve their terrible reputation, if I ran my company like that I'd be out of business (and rightly so).
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Yes, you're right, it's very poor and unacceptable. I think the 'executive office' have had their eyes opened to just how poor some areas of their own company can be. The difference being that eventually they will have clout to get something done, but these things can take time. The difference from our POV is that you (afaik) have not resorted to personal insults.