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Originally Posted by Buzzby
One of my e-mail a/c's went tits up 2 weeks ago. It will not respond to my id & pswrd.
The a/c still exists, if i try to creat a new a/c with the original details it will fail as it exists.
BB support ( india? ) say the a/c is inactive!!! Well i used it on a regular basis, daily, weekly for at least the last year. Well done ntl. 
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Hmm, see my response to liamboyle06 in the post just before yours, Buzzby. I don't think this is a situation that's likely to occur, but I have known it to. If Support is saying your account is inactive, maybe you should check it out?